NSLHD Consumer Committee

The NSLHD Consumer Committee is a subcommittee of the NSLHD Board. It comprises of up to four representative community members appointed for a period of up to two years. One of these community representatives is the chair of the District Consumer Advisory Council. Other members of the committee include up to four Board members, the Chief Executive of NSLHD, a representative from the Sydney North Primary Health Network (SNPHN), a representative from the NSLHD Health Care Quality Committee (HCQC), and a number of executive staff from NSLHD.

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The committee has two primary functions:

  1. To provide Board assurance and strategic advice in relation to the consumer/carer experience of health care.
  2. To develop effective communication and engagement strategies for our NSLHD community.

NSLHD Consumer Committee Terms of Reference

 

​District Consumer Advisory Council

The District Consumer Advisory Council (DCAC) is a consumer council operated by consumers representatives connected to the NSLHD. DCAC is made up of representatives from the local Community Participation Committees and Consumer Advisory Councils. DCAC was established to advise, monitor and appraise the efficacy of systems implemented by the NSLHD to support partnering with consumers to improve the safety and quality of our services.

 

Local Community Participation Committees and Consumer Advisory Councils

Each NSLHD health service (Royal North Shore, Hornsby Ku-ring-gai, Mona Vale, Ryde) is serviced by a local Community Participation Committee (CPC). The Primary and Community Health Network (PACH) is serviced by a Consumer Advisory Council (CAC). The primary role of the local CPC/CAC is to provide advice to the Health Service General Managers on local health needs, health service planning and community engagement processes.

In addition to these local CPC/CAC, our Mental Health and Drug and Alcohol Service is supported by a local Community Participation Network. The membership of each local CPC/CAC comprises of community members, consumers and local health service staff. Each CPC/CAC is also represented on the DCAC, and reports issues regarding their current CPC/CAC business to the DCAC.

CPC Terms of Reference

 

​Mental Health Drug & Alcohol Community Participation

Mental Health Drug & Alcohol (MHDA) enlists community and consumer input through a variety of committees and forums. These include:

  • Mental Health Consumer Participation Networks provide advice to the local adult Mental Health Services and to the NSLHD Mental Health Drug & Alcohol Service. There is one Consumer Participation Network (CPN) for each health service, led by the local Consumer Participation Coordinator, who is a mental health service employee with a personal experience of mental health issues. The CPN Consumer Participation Coordinators represent mental health issues on the PCPC.
  • Interagencies and community meetings: Most local mental health services have a community-led committee. These committees invite the public and key stakeholders to take a leading role in mental health education and health promotion activities, as well as having the opportunity to provide input into mental health service decisions. There are also NSLHD-wide interagency meetings, such as the Vocational Education Training and Employment network.