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Ph: (02) 8877 5300  ​  Fax: (02) 8877 5339
E: [email protected] 
​Locked Bag 2220, North Ryde NSW 1670

Participants' Rights & Responsibilities 

Your Rights as a Participant

You have the right to:

  • be treated with care, consideration and dignity
  • receive services that take into account your cultural and religious beliefs, values and traditions
  • be informed about the details of the Healthy Lifestyle Program to be delivered and any fees to be charged
  • have information about the Healthy Lifestyle Program imparted in a manner which is understandable to you and that is accurate and consistent
  • be able to discuss any relevant topic within the group and to have your opinions treated with respect and confidentiality by the leader
  • expect that reasonable care will be taken and that a physically safe environment, (including premises, equipment and organisation of activities) will be established in which courses will be delivered
  • have programs delivered in a professional manner consistent with the aims and objectives of the program
  • be informed of and have access to other services offered by the Health Promotion Unit
  • ask questions and have questions answered
  • have all personal information and records kept confidential unless the law requires otherwise
  • be informed of the complaints procedure by leader
  • make a complaint, have your complaint investigated and receive a prompt reply to your complaint
  • refuse to be involved in research projects
  • be fully informed about any research or study in which you have agreed to be involved
  • be informed of health resources in the community
  • the services of a qualified interpreter, provided by the Department of Health, to assist you in understanding the services we offer.

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Your Responsibilities as a Participant

You have a responsibility to Healthy Lifestyle to:

  • be considerate and respectful towards other participants and our staff and to treat them with dignity
  • read information that is forwarded to you eg ‘Safety Guidelines’ answer questions about your health frankly and honestly, inform the leaders if you are not going to follow program and accept responsibility for this decision
  • support all occupational health and safety initiatives developed to maintain your health and safety
  • comply with reasonable requests from staff in relation to occupational health and safety matters
  • comply with reasonable directives, given by leaders in groups, that relate to the subject being presented.


To receive more information on your rights or assistance to resolve your concerns contact:


Healthy Lifestyle
Locked Bag 2220
NORTH RYDE NSW 1670
Phone: (02) 8877 5300
Fax: (02) 8877 5339
Email: [email protected]

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