Those aged 18 – 65 years experiencing a mental health crisis that requires a period of intensive inpatient support to help stabilise their mental health.
Access to this service is via presentation at their nearest Emergency Department. Self-referrals are accepted or via a treating clinician, such as their GP, private mental health clinician or care coordinator.
There are several options to access urgent mental health care:
Ring the Mental Health Line on 1800 011 511. This line is staffed 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.
In urgent cases you can attend the Emergency Department at your nearest Hospital where there is 24 hour access to specialist mental health care and support.
If the situation is urgent or becoming dangerous ring Triple Zero (000) and request ambulance and/or police. They will be able to assist the person safely to the hospital Emergency Department to access mental health care.
Monday to Friday - 3.00pm to 8.00pm
Weekends/Public Holidays - 11.00am to 8.00pm
There are no visitors accepted in the unit during mealtimes, which are between:
5.30pm - 6.00pm (each day) and
12:30pm – 1:00pm (Sat, Sun and Public Holidays only)
Children and young people are welcome to visit family in the ward, however this needs to be pre-arranged with staff to ensure the family room and relevant resources are available.
Patients and visitors are asked to avoid bringing some items into the mental health inpatient unit. These include valuables and contraband items. Contraband items include anything that can be used as a weapon or means to harm a person, such as razors, metal blades and lighters. People may be searched by staff if there is reasonable suspicion that they have weapons, prohibited items, drugs or other contraband on them.
All wards in NSW Health facilities are smoke free. Smokers will be supported in their drug withdrawal with appropriate clinical care and the provision of free Nicotine Replacement Therapy during their stay.