Provides assessment, intervention, management strategies and care co-ordination for people with moderate to very severe and persistent Behaviourial and Psychological Symptoms of Dementia (BPSD) and/or Mental Illness (BPS-MI).



Referral Criteria is any person who displays BPSD  and/or BPS-MI in the moderate to very severe and persistent range. Generally over 65 years or under 65 years when it can be demonstrated that the person has significant functional disabilities of old age. People of Aboriginal and Torres Strait Islander cultural background over 55 years.


Referrals can be made by contacting the Mental Health Telephone Access Line 1800 011 511, advising that the referral is for BAMS.

Northern Sydney Local Health District general hospital wards and mental health services can make direct referrals to the service made by ringing BAMS Intake on 0408 265 969.

Urgent cases

BAMS do not provide a crisis / acute service. If you require urgent assistance there are several options to access help:

Ring the Mental Health Line on 1800 011 511. This line is staffed 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.

In urgent cases you can attend the Emergency Department at Royal North Shore Hospital where there is 24 hour access to specialist mental health care and support.

If the situation is urgent or becoming dangerous ring Triple Zero (000) and request ambulance and/or police. They will be able to assist the person safely to the hospital Emergency Department to access mental health care.

Other information

BAMS provide education to residential aged care facilities, community and non government organisations, carer and consumer organisations, general hospital services and mental health services.

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Specialist Mental Health Services for Older People (SMHSOP)

21 Manning Rd, Macquarie Hospital, North Ryde 2113

Finding Us: Enter Macquarie Hospital from Cox’s Road entrance. Turn Right on Manning Road. SMHSOP is located approximately 20m on the right. 

Postal: SMHSOP PO Box 169, North Ryde NSW 1670

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Monday to Friday
8.30am - 5pm

Contact Us - Allows authors to enter rich text content.  Contact Us

Mental Health Line: 1800 011 511

BAMS Intake number: 0408 265 969

[email protected]