The Northern Beaches MHS Consumer Participation Service (CPS) provides:

  • Education and information to help consumers make informed decisions, particularly information on consumer rights and responsibilities, mental health organisations and support available in the community, mental health service navigation and  general information on matters that may impact on the consumer experience of mental health services.
  • Peer support for consumers
  • Assistance and support for consumers to act on their own behalf
  • Individual consumer advocacy
  • Consumer peer support, information and advocacy for people living in the Mental Health Service supported accommodation homes
  • Phone based peer support for consumers following discharge from the inpatient service
  • Home connections – visits to very isolated consumers in our community
  • Social inclusion activities, including facilitating these and referral to community activities and programs
  • Group programs to support recovery and rehabilitation, such as healthy lifestyle, art and music
  • Health promotion and awareness raising activities
  • Providing feedback to Mental Health Service management regarding consumer experiences and ways the service could be improved.

CPS is run by Consumers for Consumers.

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Eligibility

All mental health consumers are welcome to participate. You do not need to be a current client of the mental health service or have a Care Coordinator.

The program is designed for people over the age of 18 years.

Referral

Referrals can be made through a GP, self-referrals, through inpatient units and community health centres.

Urgent cases

The Consumer Participation Service does not provide a clinical mental health service, or an emergency mental health service.

There are several options to access urgent mental health care:

Ring the Mental Health Line on 1800 011 511. This line is staffed 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.

In urgent cases you can attend the Emergency Department at your nearest Hospital where there is 24 hour access to specialist mental health care and support.

If the situation is urgent or becoming dangerous ring Triple Zero (000) and request ambulance and/or police. They will be able to assist the person safely to the hospital Emergency Department to access mental health care.

Address - Allows authors to enter rich text content.  Address

 

Location: Brookvale Community Health Centre

612-624 Pittwater Road

Brookvale, NSW 2100

Postal: P.O Box 1065,  Balgowlah 2093

Finding Us: Brookvale Community Health Centre is located on Pittwater Road, across from Warringah Mall. ​

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Open Hours - Allows authors to enter rich text content.  Open Hours

8.30am - 5.00pm

Monday - Friday

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Mental Health Line:

1800 011 511
Team direct number:

02 9388 5366