AOT team provides an intensive service to people with severe mental illness to help support the recovery process. It provides care coordination, education, support, advocacy and rehabilitation for its clients. It aims to instil hope, promote wellbeing and support recovery. AOT team works with adults aged 18 – 65 years. We provide both clinic-based treatment and a home visit, outreach service.



  • Live in the Hornsby Ku-ring-gai catchment area.
  • 18 – 65 years of age
  • The person has severe and enduring mental health needs (e.g. a diagnosis of schizophrenia / major affective disorder).
  • The person has a history / is at risk of a high use of inpatient care (e.g. more than two admissions or more than six months inpatient care in the past two years).
  • The person has difficulty in maintaining lasting and consenting contact with services.
  • The person has multiple and complex needs including (a number) of the following:
    1. History of violence or persistent offending;
    2. Significant risk of persistent self-harm or neglect;
    3. Poor response to previous treatment;
    4. Dual diagnosis of substance misuse and serious mental illness;
    5. Unstable accommodation or homelessness.


Self-referrals are accepted, as are referrals from health professionals.

Health professionals need to complete the AOT Referral Form and provide to the team along with the supporting essential documentation and other relevant reports and assessment result.

People may self-refer by phoning the team via the Mental Health Line (1800 011 511).

Urgent cases

There are several options to access urgent mental health care:
Ring the Mental Health Line on 1800 011 511. This line is staffed 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.

In urgent cases you can attend the Emergency Department at Hornsby Hospital where there is 24 hour access to specialist mental health care and support.

If the situation is urgent or becoming dangerous ring Triple Zero (000) and request ambulance and/or police. They will be able to assist the person safely to the hospital Emergency Department to access mental health care.

Address - Allows authors to enter rich text content.  Address

Pennant Hills Community Health Centre,
5 Fisher Avenue,
Pennant Hills
NSW 2120

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Open 24 hours per day, 7 days per week

Contact Us - Allows authors to enter rich text content.  Contact Us

Mental Health Line: 1800 011 511

Centre direct number: 02 9483 7970

After Hours number: 02 9477 9520