Provides assessment, intervention and short term case management for people with moderate top very severe and persistent Behaviourial and Psychological Symptoms of Dementia (BPSD) and / or Mental Illness (BPS-MI).



  • Referral Criteria is any person who displays BPSD / BPS-MI in the moderate to very sever and persistent range.
  • Generally over 65 years or under 65 years when it can be demonstrated that the person has significant functional disabilities of old age.
  • People of Aboriginal and Torres Strait Islander cultural background over 55 years.
  • Delirium is not a reason for referral.


Referrals can be made by contacting the Mental Health Telephone Access Line advising that the referral is for BASIS.

Direct Referrals to the service can be made by ringing 88775393.

Urgent cases

BASIS do not provide a crisis / acute service.

There are several options to access urgent mental health care:

Ring the Mental Health Line on 1800 011 511. This line is staffed 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.

In urgent cases you can attend the Emergency Department at your local Hospital where there is 24 hour access to specialist mental health care and support.

If the situation is urgent or becoming dangerous ring Triple Zero (000) and request ambulance and/or police. They will be able to assist the person safely to the hospital Emergency Department to access mental health care.

Address - Allows authors to enter rich text content.  Address

21 Manning Road,
Macquarie Hospital,
North Ryde, NSW 2113

Finding Us: Enter Macquarie Hospital from Cox’s Road entrance. Turn Right on Manning Road. SMHSOP is located approximately 20 meters on the right.

Postal Address: SMHSOP, PO Box 169, North Ryde, NSW 1670.

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Open Hours - Allows authors to enter rich text content.  Open Hours

Monday to Friday 08:30 - 17:00

Contact Us - Allows authors to enter rich text content.  Contact Us

Mental Health Line: 1800 011 511
Team direct number: 02 8877 5393
Email: [email protected]