Getting Started

How secure and private is Telehealth?

All appointments conducted via our telehealth platform are private and secure. Telehealth appointments will not be recorded.

As with a face-to-face appointments, notes will be taken during the telehealth appointment by the healthcare providers, and entered into your medical record.

How does telehealth work?

Telehealth appointments can be held:

At your local hospital
At your GP or health clinic
At home

Consultations may be bulk-billed to Medicare.

Telehealth does not replace face-to-face appointments, but supports them, so it is most suited for follow-up or review appointments. Your service will confirm if you can have a video call or not.

How to book an appointment?

If you are interested in a telehealth appointment speak to your local service provider to see if telehealth is right for your situation. If it is, your provider will be able to make the booking for you. Your provider may also offer you a video call, it is your choice if you accept this or not.

Preparing for your appointment

Depending on the clinic your appointment is with, you will receive a letter, email or text message confirming the appointment time.

If you will be connecting from home or your own device, always do a test call as soon as you receive your appointment letter to make sure your equipment is working. You can use the test call button from the link provided with your appointment information. If your test does not work, get back in contact with the person who organised your appointment.

On the appointment day, start your consultation 5 -10 minutes before the appointment time via the join call button from the menu buttons.

Is there a cost to telehealth?

There is no cost to access telehealth as an appointment option. However, some clinics may request your permission to bulk bill Medicare at the beginning of the consultation as would occur if you came in person.

If dialling in from home, telehealth will use some of your download internet capacity.
If you join the call with your GP, you will need to ask them if there will be any cost to you.

What if I prefer face to face consultation?

Telehealth can be part of your care plan, but only if you want it to be. You can always choose to see a clinician in person.

What equipment do I require?

Access to a reliable internet connection
An email address or mobile phone
A suitable device with camera, microphone and speakers. This could be a mobile phone, tablet or laptop.
A private comfortable area

What if I’m not familiar with technology?

Our platform is very easy to use.

You may also be able to ask a family member or friend for help in setting this up for you

Want to know more?
Speak to your clinic or email [email protected]