How does telehealth work?
Telehealth appointments can be held:
- At your local hospital
- At your GP or health clinic
- At home
Consultations may be bulk-billed to Medicare.
Telehealth does not replace face-to-face appointments, but supports them, so it is most suited for follow-up or review appointments. Your service will confirm if you can have a video call or not.
How to book an appointment?
If you are interested in a telehealth appointment speak to your local service provider to see if telehealth is right for your situation. If it is, your provider will be able to make the booking for you. Your provider may also offer you a video call, it is your choice if you accept this or not.
Preparing for your appointment
Depending on the clinic your appointment is with, you will receive a letter, email or text message confirming the appointment time.
If you will be connecting from home or your own device, always do a test call as soon as you receive your appointment letter to make sure your equipment is working. You can use the test call button from the link provided with your appointment information. If your test does not work, get back in contact with the person who organised your appointment.
On the appointment day, start your consultation 5 -10 minutes before the appointment time via the join call button from the menu buttons.