Media Release - NSLHD‚Äč

Date: Wednesday 20 July 2016



Cancer patients of Northern Sydney Local Health District (NSLHD) have rated their overall care as "very good" according to the latest Outpatient Cancer Clinic Survey data released today.

This edition of Patient Perspectives considers the responses of 3706 cancer patients state wide who were surveyed in February and March 2015.

There were 331 responses from NSLHD patients, rating the outpatient cancer clinics at Manly and Royal North Shore Hospitals.

Manly Hospital's 137 respondents were overwhelmingly positive about their experience rating the service significantly higher than other services in categories of timeliness, comfort, hygiene and patient engagement in treatment decisions.

Patients said their appointments were more than likely to start within 30 minutes of the scheduled time and that the waiting areas were "very comfortable" and staff were polite and courteous.

Importantly Manly patients expressed that they were involved in decisions about their care and treatment and they had confidence in the clinicians treating them who worked together in a "very good" way.

These results from Manly patients extended to above State average confidence in their ability to obtain, understand and participate in their own care.

Royal North Shore Hospital's 194 respondents were also positive about their overall care, with 84 per cent rating it as "good", slightly above the state wide "good" response results.

There were concerns about travel times, but as RNSH is a tertiary referral hospital with many regional and rural patients it is reasonable to expect many take more than 30 minutes to travel for treatment.

NSLHD has made substantial improvements to hand hygiene rates since early 2015, including the introduction of a hand hygiene pledge made by key leaders and staff in May this year and NSLHD recognises that providing the patient with reassurance that staff have cleaned their hands is important for their confidence in the safety of the service. NSLHD will be piloting personal alcohol based hand gel to improve the capacity for patient's to observe compliance.

NSLHD Clinical Director Cancer Services, Professor Stephen Clarke, said staff were buoyed by the positive survey results by patients.

"Many of our cancer patients are often diagnosed with complex cases and it is pleasing to read that our effort to provide quality care and experiences is overwhelmingly being achieved," Professor Clarke said.

"We are committed to working with our patients to ensure their care experience is positive and that they are accessing appropriate and timely care and being treated with respect and dignity," he said.


Media inquiries: Melissa Chain 0413 025 742

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