“It is important to routinely ask for the patient’s perceptions of their own health and wellbeing at the point of care; there is good evidence to demonstrate that patients who are more engaged in their healthcare tend to choose less costly interventions.”
PRMs are divided into two categories; Patient Reported Outcomes Measures (PROMS) and Patient Reported Experience Measures (PREMS).
PROMs capture the patients’ perspectives about how illness or care impacts their health and wellbeing, while PREMs explore the patients’ perception of their experience with health care or services.
Davide said PRMs held promise in improving services for not just patients, but clinicians as well.
“These measures have been shown to support clinician decision-making and shared care planning,” he said.
“They can be used to raise clinicians’ awareness of patients’ concerns and target interventions that will improve patient outcomes of care.”
An example may be a patient indicating high levels of pain leaving the house in their survey. The clinician is then able to specifically address this concern in their consultation via referral to appropriate services.
The first service to go live with PRMs was the Osteoporosis Re-fracture Prevention Clinic (ORP) at Ryde Hospital on 16 March, with ORP at Royal North Shore and Hornsby Hospitals to follow in April and May respectively.