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Emergency Information



In case of an Emergency dial 000 (for Police, Fire and Ambulance)

Hospital emergency departments are open 24 hours a day, including public holidays.

The role of emergency departments is to care for all emergencies. An emergency is when an illness or injury is serious or life threatening.

The order in which you will be seen in an emergency department​ is determined by the seriousness of your health problem, not the time of your arrival, or the way in which you arrive. If you arrive by ambulance you will still be triaged according to the seriousness of your illness or injury. Those people with the most serious and urgent conditions will always be seen first, and those with less serious conditions may face a long wait.​


​Do you really need to come to the ED?​

(You can also view this video in Korean External Link and Mandarin External Link)

The instinct to rush to the ED is a powerful one, but stop and think about the best place to get medical advice and treatment.

Each year, the five hospital Emergency Departments (EDs) in NSLHD see more than 200,000 patients – many of whom could have been treated in the community, either by their family GP, at their local medical centre, or through a GP home visit service.

The Emergency Department is your best option if you experience a serious injury or illness, breathing problems, or need urgent medical attention, however for everything else, visit your local GP, medical centre, pharmacist or pick up the phone.

If you need advice, Healthdirect Australia (1800 022 222) offers a 24 hour hotline staffed by registered nurses; and the National Home Doctor Service (137425) and the Home GP Service (1300 466 347) offer home visits after hours.

How can your local GP help? Watch the video below.​

(You can also view this video in Korean External Link and Mandarin External Link)


Our EDs

  • ​Royal North Shore Hospital: ​Reserve Road, St Leonards NSW 2065
  • Hornsby Hospital: Palmerston Road, Hornsby NSW 2077
  • Ryde Hospital: ​Denistone Road, East​wood NSW 2122​


Other Useful Numbers

Alcohol and Drug Information Service Sydney 
(02) 9361 8000 or 1800 422 599 (for country callers)

Child Protection Helpline
132 111

Domestic Violence and Sexual Assault Helpline (LifeLine)
1800 200 526

1800 551 800

131 114

NSW Poisons Information Centre 
131 126

NSW Rape Crisis Centre
(02) 9819 7357 or 24/7 Counselling 1800 424 017

District Public Health Unit
02 9477 9400 or 02 9477 9123 (after hours)

State Mental Health Line
1800 011 511 (24 hours)

Surgery Access Line 
1800 053 456​