While healthcare workers don’t seek out praise, it’s always nice when someone takes the time to say thank you.

That’s why former patient George Reid wanted to say thank you to Matthew Williams, who runs the Osteoarthritis Chronic Care Program at Royal North Shore Hospital.

In an email to Gary Rolls, Head of Department for Physiotherapy, George detailed just how Matthew and the OACCP team had changed his life.

"As a 61-year-old with arthritic knees and recently replaced hips, your physio Mathew worked his magic on me," he wrote.

"His enthusiasm and knowledge has been an inspiration so much so that I now can walk without limping, will not need surgery, and also lost eight kilos.

"Congratulations on this program, it has saved the state a whole lot of money in surgeries that now won’t be needed and greatly helped my quality of life.

"And of course congrats to Mathew. Anyone can rattle off a lecture for an hour on knees, but I know of few professionals who can answer so many random questions so accurately and enthusiastically."

Well done Matthew and the OACCP team!