The helpline is run by two experienced clinical nurse consultants that have expertise in managing side effects from cancer treatment in both haematology and oncology.
It provides a comprehensive service for patient symptom management and referrals are made to the nurse practitioner (Symptom Urgent Review Clinic) as needed.
A recent patient satisfaction survey highlighted the value of the helpline with several respondents providing positive comments about the quality and usefulness of advice given.
Clinical Nurse Consultant, Rebecca Needham (pictured on cover), who helps run the Cancer Helpline, said it was great to hear such positive feedback for the important service.
“It is reassuring and satisfying for us to hear as patient welfare is our top priority,” she said.
Fellow Clinical Nurse Consultant, Kate Lyons, who also helps run the helpline, said it had proven to reduce the number of patients that attend the emergency department.
“It has been particularly beneficial to our patients throughout the pandemic, enabling them access to the most up to date information around the evolving COVID-19 restrictions, vaccinations and testing requirements,” she said.
“Not only does this (service) reduce the burden on our emergency services, but it is also much more beneficial for the patient – improving patient satisfaction and outcomes.”
