The families of patients undoubtedly value the service, with one testimonial reading ‘I want to thank the team for all their care and support during a difficult time. It was very much appreciated.’
Kelly said working in the service is rewarding because the team is able to help patients and families find their way during a difficult time.
“Although we meet patients and families at a very vulnerable time, we are able to help them find their way and make sense of the services available to them,” she said
“We work closely with GPs and residential aged care staff, and provide support to enable them to care for their residents better, which is really rewarding.”
Alyssa said being able to help patients and their families receive treatment in alignment with their preferences is something that makes the work rewarding.
“We are able to work with patients and their families to help determine their preferences of care and what we can do to facilitate these preferences,” she said.