"The two roles do cross over a lot; keeping your eye on everything, helping people, managing people – I’m used to doing that."
"As soon as the patient walks through that door, the patient sees us and we become the go-to – like being on a plane," Sunita said.
"The role spoke about caring for people, being empathetic and I thought that translated so well from what I was doing before.
"But this is nicer because I get to sleep in my own bed every night."
The role includes such tasks as welcoming, way-finding, providing regular communication, comfort and assistance as required.
Sunita said she already felt like one of the team, even if there were a few more staff than she was used to.
"I feel like we’re making a difference" Sunita said.
"We’re getting to know everyone; every time I look up there’s a new face there but everyone has been supportive and helpful.
Melanie said it was inspiring to see the clinicians working up close having had some medical episodes on board during her time in the air.
"This role has given me a greater appreciation of medical professionals but it’s also been a learning role – we’ve learnt so much just being here for a few weeks," she said.
"When you work in this type of environment, people are quite grounded. They’re used to working hard and long hours; we can relate to that."
