FACT: Culturally and Linguistically Diverse (CALD) carers do not always identify as carers even though they make up a large proportion of the hidden carer population. 

CALD carers can face barriers such as:

  • Language and communication difficulties
  • Lack of understanding of community  health care and disability support systems
  • The cultural competence of the healthcare system in responding to carers from CALD  backgrounds
  • The possibility of stigma around disability and mental illness
  • Fear around lack of confidentiality, particularly in smaller communities.​​​​​​​

There are various services and organisations that provide support and information to CALD carers which include:

Health Care Interpreter Service (HCIS)

The Northern Sydney Local Health District (NSLHD) provides professional health care interpreting services to assist accurate communication between patients, carers and family members who are not fluent in English, including people who have a hearing impairment, and staff of the NSLHD.

Health Care interpreters are available 24 hours a day 7 day a week, either face to face or by phone. This is a FREE service for patients and carers accessing the public hospital or community health centres.

You can visit their website or telephone them on 9912 3800.

New CALD Disability Resources

New National Disability Insurance Scheme (NDIS) resources are now available for people from CALD backgrounds.

Other useful resources

Translated delirium brochure can be found on the Dementia page by clicking here.

Dementia Australia and Carers Australia has information and resources for culturally and linguistically diverse carers and those assisting them.

Carers NSW supports carers from a range of multicultural backgrounds and has fact sheets and information in 15 community languages. You can download fact sheets or request copies by telephoning the Carer Line on 1800 242 636 (free call except from mobiles).

Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages. If an interpreter is required, they can be contacted on 13 14 50. A carer support officer specialising in working with people from culturally and linguistically diverse backgrounds can also provide assistance.

The Multicultural Health Communications Service has a range of multi-lingual health resources available.

You can also download the a directory of other Multicultural Health Organisations.