FACT: Culturally and Linguistically Diverse (CALD) carers do not always identify as carers even though they make up a large proportion
of the hidden carer population.
CALD carers can face barriers such as:
- Language and communication difficulties
- Lack of understanding of community health care and disability support systems
- The cultural competence of the healthcare system in responding to carers from CALD backgrounds
- The possibility of stigma around disability and mental illness
- Fear around lack of confidentiality, particularly in smaller communities.
There are various
services and organisations that
provide support and information to CALD carers which include:
Health Care Interpreter Service (HCIS)
The Northern Sydney Local Health
District (NSLHD) provides professional health care interpreting services
to assist accurate communication between patients, carers and
family members who are not fluent in English, including people who have
a hearing impairment, and staff of the NSLHD.
interpreters are available 24 hours a day 7 day a week, either face to
face or by phone. This is a FREE service for patients and carers
accessing the public hospital or community health centres.
You can visit their website or telephone them on 9912 3800.
New CALD Disability Resources
New National Disability Insurance Scheme (NDIS) resources are now
available for people from CALD backgrounds.
Other useful resources
Translated delirium brochure can be found on the Dementia page by clicking here.
Dementia Australia and Carers Australia has information and resources for culturally and linguistically diverse carers and those assisting them.
supports carers from a range of multicultural backgrounds and has fact
sheets and information in 15 community languages. You can download fact
sheets or request copies by telephoning the Carer Line on 1800 242 636
(free call except from mobiles).
Translating and Interpreting Service (TIS National) provides access to
phone and on-site interpreting services in over 150 languages. If an interpreter is required, they can be contacted on 13 14 50.
A carer support officer specialising in working with people from
culturally and linguistically diverse backgrounds can also provide
The Multicultural Health Communications Service has a range of multi-lingual health resources available.
You can also download the a directory of other Multicultural Health Organisations.