Parkview Unit is a specialist 14 bed secure mental health inpatient unit located at Macquarie Hospital that provides assessment and short term treatment for those aged 18+ experiencing an acute episode of mental illness. 



Anyone experiencing a mental health crisis that requires a period of intensive inpatient support to help stabilise their mental health.


People access this service via presentation at the Emergency Department. People can refer themselves to the Emergency Department, or be referred by a treating clinician, such as their GP, private mental health clinician or care coordinator.

Urgent cases

There are several options:

Ring the Mental Health Line on 1800 011 511. This line is staffed by experienced clinicians 24 hours a day, 7 days a week. You will be able to speak with a clinician who can provide recommendations about how to manage the situation or put you in contact with the appropriate mental health team.

Attend the Emergency Department at Hornsby Hospital, where there is 24 hour access to specialist mental health care and support.

If the situation is urgent or becoming dangerous ring Triple Zero (000) and request ambulance and/or police. They will be able to assist the person safely to the hospital Emergency Department to access mental health care.

Other information

Visiting hours are arranged by contact with the Nursing Unit Manager.

A Carers Amenities Centre is available in First Avenue on the Hospital site.  The Centre provides a microwave, TV and tea and coffee making facilities. A key to open the Centre can be accessed from each Hospital Unit.

Patients and visitors are asked to avoid bringing some items into the mental health inpatient unit. These include valuables and contraband items. Contraband items include anything that can be used as a weapon or means to harm a person, such as razors, metal blades and lighters. People may be searched by staff if there is reasonable suspicion that they have weapons, prohibited items, drugs or other contraband on them.

All wards in NSW Health facilities are smoke free. Visitors are therefore requested not to bring in any cigarettes for patients to hospital units. Smokers will be supported in their drug withdrawal with appropriate clinical care and the provision of free Nicotine Replacement Therapy during their stay.

Hospital Fees: there are no hospital fees charged if patients are admitted and discharged from the Parkview Acute Admission Unit, however, if patients are admitted to a Rehabilitation Unit directly from the community, the first 60 days of hospitalisation are free. If patients are admitted from an acute unit, fees are based on the period patients have spent in an acute unit.  Hospital fees are charged at approximately two thirds of the Centrelink payment. 


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Location: Building 13, Third Avenue Macquarie Hospital

Postal: Parkview Unit, Macquarie Hospital

PO Box 169

North Ryde, NSW 1670

Finding Us: Parkview Unit is located on the grounds of Macquarie Hospital, and is most easily accessed from the Badajoz Road entry gate to the hospital campus, however the unit can be accessed from any entry point via the internal hospital campus roads.

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Open 24 hours per day, 7 days per week.

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Mental Health Line: 1800 011 511
Centre direct number: Macquarie Switch 02 9887 5500

After Hours: Monday to Friday after 5pm, and on weekends, please phone the Ryde Hospital switch on 9858 7000 and request ‘Acute  Mental Health Team’.