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HomeHospitals and ServicesAmbulatory Care Frequently Asked Questions (FAQs)
Ambulatory Care Frequently Asked Questions (FAQs)


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​How long should I allow for my appointment?


​We recommend that you put aside at least 3-4hours for your appointment, we will do our best to minimise the wait but plan for the full 4 hours.


What do I do if I need to cancel or reschedule my appointment?


Please call the clinic number listed above as soon as you can to update your appointment, as this will allow us to support another patient in this time slot.

What if I have Covid  or Covid symptoms?


Covid-positive patients must wait 10 days before attending a health care facility unless clinically urgent, please check with your clinic before attending. Also if you have returned from overseas you must wait 7 days before attending a health care facility unless clinically urgent. No vaccination requirements for patients to attend an outpatient appointment.

If you have symptoms please ensure you undertake appropriate testing to clarify your status before attending.

Can transport be organised?


Royal North Shore does not have transport options but we encourage you to discuss these needs with your referring practitioner

What if I need a wheelchair when I arrive?


Please ask the main reception of the hospital as you enter the main doors if a wheelchair is needed and they will organise this for you.

Is there a cost?


There is no cost for Medicare patients, if you do not have Medicare a charge will be applied to your appointment that will need to be paid at time of appointment

What if I am on a waiting list and I get worse?


If your symptoms worse and you are concerned, please seek advice from your GP who will send a new referral if needed with the updated information for us to retriage

Can I bring a carer with me to the appointment?


Yes you can.

What if I need an interpreter?


Please let us know at time of booking, if you would like to add an interpreter to your booking please call the clinic number and this can be booked for you.


I am having my appointment via Telehealth and I cant find the link that was sent to me?


Please call the clinic and they can resend for you so that you can attend your appointment online.​