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HomeHospitals and ServicesOsteoarthritis Chronic Care Program (OACCP) - Royal North Shore Hospital and Ryde Health Service

Osteoarthritis Chronic Care Program (OACCP) - Royal North Shore Hospital and Ryde Health Service

Level 3

Ambulatory Care

Acute Services Building (main building)

Royal North Shore Hospital

Reserve Road

St Leonards


Map view

Osteoarthritis Chronic Care Program (OACCP) - Royal North Shore Hospital and Ryde Health Service


Contact us

General enquiries: (02) 9463 1860

Referrals phone: (02) 9463 1860

Fax number: (02) 9463 1058



OACCP administration aims to return correspondence within 48 hours. 

Opening hours

Monday: 08:00 - 16:30

Tuesday: 08:00 - 16:30

Wednesday: 08:00 - 16:30

Thursday: 08:00 - 16:30

Friday: 08:00 - 16:30

Related Services

Frequently Asked Questions


Click here for FAQs related to your visit to our service

 Content Editor ‭[3]‬

 Content Editor ‭[2]‬

 Content Editor ‭[1]‬

 What we do

The oestoarthritis chronic care progam (OACCP) is a multidisciplinary program targeting people with hip or knee osteoarthritis. We provide evidenced based treatment options to reduce pain, improve function and quality of life, and ultimately enable you to self-manage joint pain and related health problems.


We provide treatment for:  ​

  • Primary hip and/or knee osteoarthritis 
  • Pre-surgical management of individuals on the elective hip and knee joint replacement lists at Ryde Hospital and Royal North Shore Hospital 


The osteoarthritis chronic care program (OACCP) is a free multidisciplinary evidence-based program which aims to: 

  • Better manage the complex needs of individuals hip and/or knee osteoarthritis trying to manage their osteoarthritis without surgery or if they are not appropriate for surgical intervention. 
  • Improve readiness for people waiting on total joint replacement surgery and recovery afterwards. 


The OACCP service helps consumers to:  

  • Reduce pain 
  • Improve physical function 
  • Improve quality of life 
  • Self-manage their osteoarthritis and related comorbidities.  

 What to bring

  • Medicare card 
  • Your referral letter from your General Practitioner (GP) 
  • List of current medical conditions and medications 
  • Relevant images/scans/blood test results (including CT or MRI scan of affected area) 


Checklist for appointment: 

  • Please allow 2 hours for initial consultation with a senior Physiotherapist 
  • Please complete questionnaires before arriving for appointment (within one week of appointment date) 
  • Please review educational resources for osteoarthritis provided. 
  • Please wear comfortable loose-fitting clothes including shoes suitable for a walking test 
  • Bring: Medicare card, GP referral, medication list and any relevant investigations  

 When to visit us

All patients require a GP referral before commencing OACCP.


You may be recommended/referred to attend the OACCP program by your GP, Medical Specialist, or allied health professional.  


We see patients who require specialised/multidisciplinary management of their hip or knee osteoarthritis.  


All patients from the elective joint replacement list at RNSH and Ryde hospital are invited to participate in the OACCP program at RNSH. You will still need a GP referral to participate in the program. 


The OACCP service has a Tuesday multidisciplinary clinic with Rheumatologist, dietitian, occupational therapist, social worker and orthotist. Your suitability for clinic will be discussed at the initial consultation with a senior Physiotherapist. ​​​​


Please note that phone calls from the hospital will appear as a blocked number. 


If you have a scheduled appointment, you will receive a reminder text message. 


Please note: The clinic runs to time. 

 How to visit us

Exit off Pacific Highway and the M1 will take you to the hospital on Reserve Road in St Leonards

Bus Route 114 stops directly at the hospital

The hospital is close to St Leonards train station

The hospital is a 5 minute walk from St Leonards Station

Street and multi storey car parking are available on the Royal North Shore hospital campus. Fees apply, so please check signage. Concession parking rates are available for patients and carers. Click here for more details.

The Osetoartheritis Chronic Care Program (OACCP) Clinic is Check in E, Ambulatory Care Centre, Level 3 RNSH. 


When you enter the hospital, walk past the yellow lifts. The Ambulatory Care Centre will be on your right hand side between the orange and green lifts.


Please present to the Physiotherapy desk to check in on arrival.  Please DO NOT take a number for clinic. 

 Referral information

Indications for referral to the OACCP clinic:  

  • Diagnosed primary hip or knee osteoarthritis.  
  • On the elective hip and knee joint replacement lists at Ryde or Royal North Shore Hospital 
  • Would benefit from multidisciplinary input from Rheumatology, Dietetics, Occupational Therapy, Social Worker, or Orthotist 


Referral templates:

  • Proforma referral OACCP 
  • Proforma referral OACCP for people on the surgical wait list 


Out of NSLHD:  

  • Reason must be stated explicitly  
  • Resident of other LHD that does not provide the clinical service 
  • Continuing care of existing condition already managed by NSLHD 
  • Demonstrated complexity requiring services of NSLHD 
  • Compassionate circumstances, e.g. family, proximity, staff 


The following information must be included for referral to be accepted: 

  • General Practitioner referral  
  • Diagnosed hip or knee osteoarthritis.  


Note for General Practitioners: 


Providing more information will aid the triage process and make it more likely that your patient will be seen in the most timely manner possible. 


Please submit referrals using the eReferral system through HealthLink, which can be accessed through most clinical software systems. 

Alternatively, address letters to Prof David Hunter, Dr Shirley Yu or Dr Leticia Deveza 
Fax: (02) 9463 1058 


Referrals will be triaged and your patient will be notified of the outcome as soon as possible. This process may take between 1-4 weeks. You will be contacted if more information is needed. 

 Other information

Can transport be organised for people to attend?

Community transport will need to be independently arranged if required.


The OACCP Team 

  • Prof David Hunter – Rheumatologist 
  • Dr Shirley Yu – Rheumatologist 
  • Dr Leticia De Veza – Rheumatologist 
  • Carin Pratt – Musculoskeletal Coordinator or the Osteoarthritis Chronic Care Program (Physiotherapist)  
  • Charlotte Strong – Musculoskeletal Coordinator or the Osteoarthritis Chronic Care Program (Physiotherapist)  
  • Marcus Bell – Senior Physiotherapist   
  • Allied Health Professionals -  
    • Dietitian- Alison Parker 
    • Social Worker- Catherine Jones 
    • Occupational Therapist- Joanna Atkins 
    • Orthotist- Olivia Wisken 
  • Administrative Staff -  
    • Yaowalack (Fon) Opakul  

 Related links

Joint Pain

A free online portal designed by Arthritis Australia to promote pain relief strategies and provide in-depth information for a more active and pain-free life.


Arthritis Information

Free Australian health advice you can count on including an overview, symptoms, diagnosis, treatment and living with arthritis.


Arthritis and Osteoporosis New South Wales

Charitable and membership-based organization that seeks to improve the quality of life of those affected by arthritis, osteoporosis and other musculoskeletal conditions. 

Phone: 1800 011 041


Make sure your check out the 10 Steps for Living Well with Arthritis’ page.


Health Coaching

Free NSW health service that provides telephone coaching and motivation over six months to reach own healthy lifestyle goals.

1300 806 258



Information on sleep disorders and sleep health fact sheets


Make Healthy Normal

NSW Health initiatives to make healthy normal and tackle overweight and obesity. Free programs near you can be found on the sister website ‘active & healthy’


MindSpot Clinic

Registered mental health professionals who are passionate about providing a free and effective service to people all over Australia.

Phone: 1800 61 44 34


Beyond Blue

Provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live. 

Phone: 1300 224 636


Australian Psychological Society

Visit the ‘For the Public’ section which discusses what psychology is, how to access services and information on a range of psychology topics such as anxiety, depression and grief.


Australian Dietary Guidelines

Advice about the amount and kinds of foods that we need to eat for health and wellbeing.


Quit Now

Advice for quitting smoking: why quit, how quit and tools for doing so.

Phone: 13 78 48


My Aged Care

The start point to access Australian Government funded services.

Phone: 1800 200 422


Osteoarthritis Clinical Research Group

Up to date information about current osteoarthritis research trials that you may wish to volunteer and be involved in.


Agency for Clinical Innovation (ACI)

The ACI Musculoskeletal Network developed this Osteo Arthritis Chronic Care Program (OACCP) to address one of the most common, debilitating, costly and rapidly growing chronic conditions. You can find out more about the program, research and model of care on this website.

There are a number of questionnaires used on the program.

To find how to best utilize these questionnaires to enhance your experience in the program please visit the following web address.