To be eligible for the service clients need to be over 65 years and living in the Ryde or Hunters Hill local government area.
Clients under the age of 65 whose needs are unable to be met by a specialist provider, may be accepted on an individual basis. Examples of this include clients who meet Safe and Supported at Home (SASH) eligibility criteria and clients who are under the National Disability Insurance Scheme (NDIS) but they have health requirements that would lead to a hospital admission.