Sign In
HomeHospitals and ServicesPhysiotherapy Outpatients - Royal North Shore Hospital

Physiotherapy Outpatients - Royal North Shore Hospital

Ambulatory Care Centre (outpatient clinics)
Level 3 - Acute Services Building (main entry level)
Royal North Shore Hospital
Reserve Rd

St Leonards

2065

Map view

Physiotherapy Outpatients - Royal North Shore Hospital

Contact us

General enquiries:

Referrals:

 

We accept eReferrals from GPs via HealthLink. For more information go to: Electronic Referrals for Outpatient Clinics​ - Northern Sydney Local Health District (nsw.gov.au) 

Opening hours

Monday - Friday: 08:00 - 16:30

 What we do

We provide treatment for:

  • Muscle, joint, bone and ligament injuries or problems
  • Arthritic conditions such as knee and hip osteoarthritis
  • Pain eg back pain, neck pain, shoulder pain
  • Recovery from orthopaedic surgery such as knee replacement
  • Recovery following a fracture
  • Falls prevention

 

We care for patients after an injury or after orthopaedic surgery, arthritis, pain and balance problems/falls.

 What to bring

  • Your Medicare/DVA Card
  • List of current medications and drug allergies
  • Relevant images/scans/blood test results (including CT or MRI scan of affected area)
  • Your referral letter from your GP/Specialist
  • Appropriate clothing that allows comfortable movement and examination of your affected body part(s)

 When to visit us

Your GP or non-GP specialist is always your first step in seeking treatment for any condition. You will be referred to our service if your treating doctor feels that your treatment requires the input of a physiotherapist. Once we receive the referral it will be reviewed by a team member and you will be notified of the outcome and next steps. Please allow at least 4 weeks for this process to be undertaken. We see patients either face to face or via telehealth - we can discuss what the best option is for you.   
 
Please note that some phone calls from the hospital may will appear as a blocked or private number.  Please answer our call if you can and/or turn on voicemail to allow us to leave you a message.  
 
If you have a scheduled appointment, you will receive a reminder text message. 

 How to visit us

Exits off the Pacific Highway and the M1 will take you to the hospital on Reserve Road in St Leonards

Bus Route 114 stops directly at the hospital

The hospital is close to St Leonards train station

The hospital is a 5 minute walk from St Leonards Station

Street and multi storey car parking are available on the Royal North Shore hospital campus. Fees apply, so please check signage. Concession parking rates are available for patients and carers. Click here for more details.

The Physiotherapy Clinic is located at Check in E of the Ambulatory Care Centre.

 

When you enter the hospital walk past the yellow lifts towards the rear of the building. The Centre is located on the right hand side of the main corridor between the orange and green lifts. Check in E can be found by turning left after you pass the enquiries desk. 

 Referral information

To ensure that our resources are directed towards those in most need we have a selection criteria to determine what problems can be seen in our clinic. The below information is mainly for GPs and other referring clinicians.

 

Indications for urgent referral to Outpatient Physiotherapy 

  • Acute onset symptoms within last 6 weeks
  • Associated with injury or surgery
  • Worsening symptoms
  • Significant impact on work or ADLs

 

Inclusion Criteria:

  • Patients must live in the North Sydney, Mosman, Lane Cove, or Willoughby Local Government Areas and have a musculoskeletal disorder.

 

Exclusion Criteria: 

  • Paediatric patients e.g., developmental disability
  • Received physiotherapy for the same condition in the previous 6 months
  • Enhanced Care Plan/Chronic Disease Management Plan (used for private Allied Health providers only)
  • Workcover
  • MAA/CTP clients with a claim number

 

The following information must be included for referral to be accepted:

  • Patient name, contact details, and address
  • History of symptoms including acuity, severity and impacts on function.
  • Examination findings, including neurological examination where indicated.
  • Medical summary and current medication list
  • Results of relevant investigations (e.g. blood tests or medical imaging) as appropriate

 

If a patient lives out of area and requires treatment at RNS, please specify why the referral should be accepted at RNS. Appropriate reasons could include:

  • Resident of another LHD that does not provide the clinical service
  • Continuing care of existing condition already managed at RNS
  • Demonstrated complexity requiring services at RNS
  • Compassionate circumstances, e.g. family, proximity, staff, or works in area 

 

Providing more information will aid the triage process and make it more likely that your patient will be seen in the most timely manner possible. 

 

Approximate wait times:

  • Up to 2 weeks for acute conditions
  • 4 weeks for subacute conditions
  • 8 weeks for chronic conditions

 

Please submit referrals using the eReferral system through HealthLink, which can be accessed through most clinical software systems.

 

Referrals will be triaged and your patient will be notified of the outcome as soon as possible. This process may take between 1-4 weeks. You will be contacted if more information is needed.  

 

Telehealth services are available, please indicate on the referral if you feel this would be suitable for your patient’s appointment.

 Other information

 Related links

For all physiotherapists, see Australian Physiotherapy Association – Find a Physiotherapist.