Partnering with refugee women to improve the breast screening experience – Multicultural Health Service and Breast Screen NSW Northern Sydney Central Coast, Primary and Community Health
Low numbers of Tibetan refugee women were presenting for breast screening in Northern Sydney. The team implemented strategies to address the barriers to screening that these women faced – including limited literacy, past trauma and lack of social support. The strategies implemented involved group screening, block booking of interpreters, in-language information, service navigation and care coordination provided by a bilingual community worker, and co-design of promotional material. The project was successful in improving health literacy, screening participation, client experience, service efficiency and staff satisfaction.