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Telehealth is a way for healthcare providers, patients, and carers to connect, deliver and manage healthcare virtually. Telehealth uses technology - such as computers and smartphones - to connect people from different locations to a clinical appointment. The consultation happens in a similar way as it would in-person and you will be able to hear and see all participants. You are able to invite a carer or family member to your consult, and interpreters can also be provided for Telehealth appointments.

Telehealth may take some time getting used to, but it's easy to set up and can bring many benefits.

Telehealth services are provided using online secure platforms and your privacy and confidentiality will be maintained at all times. You will receive the same standard of care, regardless of whether you attend your appointment in-person or via Telehealth.

You can ask to receive your healthcare via Telehealth. Your clinician will discuss with you which type of Telehealth (telephone or videoconference) is the most suitable for your clinical needs  


Introduction to Telehealth



What are the benefits of Telehealth?

Telehealth offers many benefits for patients, their carer and families.

  • No travel time – you can save the time and effort needed to travel to an in-person consultation.
  • Save on travel and accommodation expenses – there is no need to worry about paying for transport, car parks or accommodation for yourself and your family or carer.
  • Ease of access – you can have the consultation in your home using your own computer, or with your local GP or other healthcare providers. You can also connect a family member or carer to the appointment – no matter where they are.
  • Familiar care – if you live outside of the Northern Sydney Local Health District, you may continue to receive specialist care at your local hospital rather than transferring to a large hospital away from home.


Virtual Care