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Telehealth is a way for healthcare providers, patients and carers to access and manage care virtually. It uses technology such as computers and mobile phones, with high-speed internet to connect people in different locations. The appointment happens in a similar way as it would in person.

Instead of attending a face-to-face appointment, Telehealth uses technology to connect everyone to the medical appointment.

  • All participants will be able to hear and see – it’s just like being in the same room, but you can be anyw​here.
  • Other people can join and participate – such as your family members, carers or other health or social care providers.
  • ​​You will still receive the same standard of care, regardless of whether you attend your appointment face-to-face or via telehealth.


Telehealth services are provided using secure platforms. Like any face-to-face consultation your privacy and confidentiality will be maintained.

You can ask to receive your care via telehealth. Your clinician will discuss with you the type of telehealth that will be suitable to meet your needs, including what equipment is required. This could be a mobile phone, tablet or laptop.Telehealth can take some getting used to, but it’s easy to set up.