Concerns about your family or friends health are important to us. Be assured there is always someone you can talk with to discuss your concerns.
As a first point, please try to speak with the nurse who is looking after you or your relative for
the day. They may be able to answer your concerns and also take these concerns to your treating team.
- If you feel that your concerns have not been addressed, you can follow the REACH process to ask for a review. Posters are on display at all facilities that explain the numbers to ring. Please see details about the REACH process below.
A dedicated carer support team is also available and the can be contacted for further support.
Carer Support NSLHD
Monday to Friday 9:00am - 4:00pm
(02) 9462 9488
What is REACH about?
You may recognise a worrying change in your condition or in the person you care for.
1 Engage (talk) with the nurse or doctor.
Tell them your concerns
2 Ask the nurse in charge for a “clinical review". This should occur within 30 minutes.
3 If you are still worried call REACH. You can use your bedside phone or ask for a ward phone.
Call REACH on the facility number.
Help is on its way.
Each facility has posters in the ward.
Download REACH posters in other languages