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Partner in my care

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Partner in my care

Consumers (patients, clients, carers) who are more active participants in their own care are better able to navigate the health system. The following links and resources may help you improve decision making and ask the right questions about treatment and care to improve your healthcare experience and outcomes. You have an important role to play by partnering in your care collaboratively with healthcare professionals to make informed decision on your health and wellbeing.

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    Give us a compliment or feedback

    We take your feedback seriously and encourage you to provide any thoughts, compliments or suggestions on how to improve your experience with us.

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    REACH is a system that helps patients, their family and carer/s escalate their concerns with staff about worrying changes in a patient's condition. It stands for Recognise, Engage, Act, Call, Help is on its way.


    If you are worried about a patient in hospital, first talk to your nurse or doctor. If you are still worried, ask to speak to the nurse in charge and request a 'clinical review'. If you are still worried, call your hospital's REACH number listed below.

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    What is health literacy

    Health literacy is about how people understand information about health and health care, and how they apply that information to their lives, use it to make decisions and act on it. Health literacy is important because it shapes people’s health and the safety and quality of health care.



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