Did you know that most of our patients rely on a family member for their care and support, this person is referred to as a Carer. NSLHD recognises, respects and values Carers as our partners in care.

What you need to know for yourself, your family or someone you care for.

Shared decision making involves discussion and collaboration between a consumer and their healthcare provider.

We take your feedback seriously and encourage you to provide any thoughts, compliments or suggestions on how to improve your experience with us.

REACH is a system that helps patients, their family and carer/s escalate their concerns with staff about worrying changes in a patient's condition. It stands for Recognise, Engage, Act, Call, Help is on its way.

If you are worried about a patient in hospital, first talk to your nurse or doctor. If you are still worried, ask to speak to the nurse in charge and request a 'clinical review'. If you are still worried, call your hospital's REACH number listed below.

Health literacy is about how people understand information about health and health care, and how they apply that information to their lives, use it to make decisions and act on it. Health literacy is important because it shapes people’s health and the safety and quality of health care.