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​If you require medical attention or need urgent medical advice, please attend your nearest emergency department or call triple zero (000)

To make a complaint, provide feedback or suggestions

Phone: (02) 9463 1600



If you don't feel comfortable discussing your concern with the manager or those staff involved, you can contact the Patient & Family Experience Unit. They will:

  • Discuss with you the concerns you have about the care you received.
  • Keep you informed about the process and outcome of your complaint.


The Patient & Family Experience Unit are available Monday to Friday, during business hours. For assistance outside of these hours please contact the manager on duty.