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Cancer Helpline 

The Cancer Helpline is a unique service available at Royal North Shore that has been operating since 2017.

If you are a patient or carer and have concerns about treatment side-effects, please call the Cancer Helpline on 1800 965 222.

The Cancer Helpline is available Monday to Friday 8am – 4.30pm (not on public holidays) and is run by an experienced cancer nurse. 

Please call us if you have any symptoms listed below or problems that are concerning you.

  • Nausea/vomiting not relieved by medications
  • New pain or pain not relieved by medications  
  • A sore mouth/mouth ulcers 
  • Constipation or diarrhoea
  • Urinary problems
  • Skin rash
  • Feeling generally unwell

Nurse practit​ioner symptom urgent review clinic (SURC clinic)

There is a symptom clinic available for patients within the NSCC run by a medical oncology Nurse Practitioner. The Nurse Practitioner is able to assess, diagnose and manage symptoms from cancer related treatments and problems. You may be referred to see the nurse practitioner from the Cancer Helpline.

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Chemo educational videos


Watch our information videos on what to expect with chemotherapy and radiotherapy, managing side effects, fatigue, fertility and intimacy.​​​


On your treatment day

Chemo and how it works

Nutrition talks videos

This collection of videos provides you with information and advice on tackling some common side effects of cancer treatment such as taste changes, fatigue and loss of appetite.

Good nutrition is important during cancer treatment and recovery to ensure your body is getting the nourishment it needs.​​


Nutrition Talks - Constipation

Nutrition Talks - Mouth Pain and Dry Mouth

Questions to ask your doctor​​

When diagnosed with cancer, it's common to feel overwhelmed and forget questions to ask the doctor. The Cancer Council offers a list of suggested questions for you or your carer to ask at appointments.

These can help you be more involved in your care.

Use​ful resources​​

 Aboriginal & Torres Strait Islander Health

 Culturally and linguistically diverse (CALD) support

 Culturally and linguistically diverse (CALD) carers

 Carer information​

ChevronCancer Council NSW podcast: External LinkCancer affects the carer too
ChevronAustralian Cancer Survivorship Centre (ACSC) factsheet: External LinkCaring for a cancer survivor: tips for coping 
Chevron Carers GatewayExternal Link: Providing practical information, free counselling and coaching services by phone and helps connect you to services and support you need. 
ChevronCarers CouchExternal Link: Through the Carers Couch app and 24/7 virtual care coordination, carers have access to health experts and services.​​